Ways to inquiry :
1. Complete and submit the online form：https://form.jotform.me/90627957079472
2. Ring our toll-free direct line: 0800-789-007
1. The online form is provided for currently enrolled overseas students who consider that their rights and interests have been infringed on to lodge an inquiry.
Points to Note:
2. The definition of an “overseas student”: The term “overseas student” refers to international students, overseas Chinese students (including students from Hong Kong and Macao), and students from Mainland China who are currently undertaking a degree program;and to non-degree international exchange students, international students undertaking short-term studies and personal interest courses, students attending Mandarin Chinese language centers, visiting students from Mainland China, and students undertaking an Overseas Youth Vocational Training Workshop.
3. In the case of an emergency matter or financial hardship, please contact the campus security office and other relevant authorities at your educational institution.
4. In accordance with the "Directions Governing University and College Student Grievance Handling Procedures", each educational institution must establish a student grievance system. Any student who considers that their rights or interests have been infringed on by a punishment, policy, or decision of their educational institution may lodge an inquiry in in accordance with their educational institution's regulations for student grievance handling procedures.
5. Useful direct reporting and inquiry lines:
Emergency Hotline (for fires, other emergencies, & immediate rescue) 119
Police Hotline (for assistance, or to report a robbery or traffic incident) 110
Emergency Direct Line (for a mobile without a SIM card or coverage) 112
Labor consultant hotline 1955
Anti-Fraud & Internet Scam hotline 165
Consumer Service hotline (regarding consumer disputes) 1950
Directory Assistance (for telephone numbers in Taiwan) 104
Directory Assistance (English) 106
6. If you would like an explanation or details of the administrative process regarding any other matter that is not related to an infringement of student rights and interests, please contact the appropriate administrative unit from the list below during office hours:
Ministry of Education
Bureau of Consular Affairs, Ministry of Foreign Affairs
Ministry of the Interior National Immigration Agency
Workforce Development Agency, Ministry of Labor
National Health Insurance Administration, Ministry of Health and Welfare
Mainland Affairs Council
Overseas Community Affairs Council
University Entrance Committee for Overseas Chinese Students
7. Please do not submit any malicious or false accusations or complaints, or insulting remarks, and do not forward news or rumors circulating on the internet or from any unknown website.
8. If the content of an e-mail violates any legislation, the sender will be held legally liable.
9. In accordance with the Personal Information Protection Act which came into force on October 1, 2012, NISA will not provide your personal information to any other third party without your consent, but when necessary it may provide your name and basic contact information (such as your phone number(s), address, and e-mail address) to relevant authorities along with the content of your e-mail.
10. In order to avoid accusations being made about unclear matters or being made by another person impersonating you and using your e-mail address, this mail system will automatically send a "confirmation letter" to your e-mail address. Please click the link that the email contains within three days of receiving it. If we do not receive such a confirmation response from you, no further correspondence about this matter will be entered into.